To initiate an exchange/return/refund you MUST email email@example.com AND receive confirmation/approval from us prior to shipping back your order.
All Canadian orders are shipped using regular mail with Canada Post. Shipping times can vary. Please allow 4 – 15 days for delivery on orders in Canada.
All other international orders are shipped Regular Air Mail. Shipping times can vary. Please allow up to 1.5 – 3.5 weeks for delivery to all international destinations.
Please note: Sometimes international orders can get stuck at the border while being processed by Customs. This will often delay a package 1 – 2 business days. Once a package leaves the MUTTONHEAD factory we no longer have control over shipping times. At that point your package becomes the property of Canada Post until it is delivered to your address.
Where do you ship?
When will you ship my order?
Where the credit card is successfully authorized the shipments will be sent in 1 to 2 weeks.
Gosia Eco Designs is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
Are shipping times guaranteed?
We do not guarantee arrival times on international shipments.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio they are then property of Canada Post. Gosia Eco Designs is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.
What are the taxes and duties I will have to pay?
This depends on your country.
*please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Gosia Eco designs for any reason.